Privacy Policy

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Effective Date: 24 September 2025

Last Updated: 24th September 2025

On Cue Removals LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including when you use our website, services, or contact us.

We may collect and process the following types of personal data:

• Identity Data: name, title, date of birth.
• Contact Data: email address, telephone number, billing/shipping address.
• Transaction Data: details of products/services you purchase from us.
• Technical Data: IP address, browser type, operating system, cookies, and usage data from our website.
• Communication Data: your preferences in receiving marketing from us, and any correspondence you send us.
   

We process your personal data for the following purposes:

• To provide our services and fulfil our contractual obligations.
• To process payments and deliver goods/services.
• To communicate with you, including customer support and updates.
• To comply with legal obligations and resolve disputes.
• To improve our website, services, and customer experience.
• To send you marketing communications (where you have consented or where permitted by law).
   

We only process your personal data when we have a lawful basis under applicable data protection laws, including:

• Consent – where you have given us permission.
• Contract – where processing is necessary to perform our contract with you.
• Legal Obligation – where we are required by law.
• Legitimate Interests – where processing is necessary for our business interests, and your rights do not override those interests.
   

We do not sell your personal data. We may share your data with:

• Service providers and partners who help us operate our business.
• Professional advisers (lawyers, auditors, insurers).
• Regulatory bodies, government authorities, or law enforcement when required.
• In connection with business transfers (merger, acquisition, restructuring).
   

Data Retention:

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights: 

Under data protection laws, you may have the following rights:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Restrict processing of your data.
• Object to processing (including direct marketing).
• Request data portability.
• Withdraw consent at any time.
   

To exercise your rights, contact us at: info@oncueremovalsltd.com.

Cookies and Tracking: 

Our website uses cookies and similar technologies to enhance user experience, analyse site traffic, and deliver targeted advertising (where permitted). You can manage cookie preferences in your browser settings.

Security:

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

Children's Security: 

We do not knowingly collect personal data from children under the age of 18. If you believe a child has provided us with data, please contact us and we will delete it.

Changes to this policy:

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

How to contact us:

If you have questions about this Privacy Policy or how we handle your data, please contact us:

On Cue Removals Ltd
Email: info@oncueremovalsltd.com